Jan 18, 2009

Posted by Salem in Tutorials, iPod Touch Tutorials | Comments

Fixing Jailbroken iPod Touch, iPhone Problems

WP Greet Box icon
Hello there! If you are new here, you might want to subscribe to the RSS feed for updates on this topic, or get updates by email if you'd like.

Wow. Wowwww. That was kinda scary.

So, my iPod Touch was running jailbroken firmware (version 2.1) was in need of an update to firmware 2.2. Apparently, you need to be running unjailbroken firmware version 2.2 to jailbreak it. So, I just thought it would be as simple as going into iTunes and restoring my iPod’s software to the new version.

I was stupid enough to forget that iTunes rejects blatantly jailbroken devices, such as mine. Duhr. Naturally, it told me my iPod could not be restored, and it spat some error message at me before disconnecting my iPod to my computer. On top of this, it told me there was a problem with the software used to connect my iPod to my computer (it had told me this before, but I hadn’t noticed any problems with it). I know there are a lot of people with my problem, so I thought I’d share what I did.

Here is my fix:

  • Step 1: Close everything and restart your computer. Believe it or else, this often fixes problems. See if  your iPod connects now. No? Go to step 2.
  • Step 2: If you’re running Windows Vista, hit Start, and type in “Services” in the start bar, and run the program that pops up. If you’re in Windows XP, hit start, click on run (or, if you’re a pro, hold down the windows key and hit r), and type in “services.msc” to bring up the Windows Services manager. Not sure if there’s something like this for Mac’s… sorry. From here, you’ll want to find “Apple Movile Device” and “iPod Service.” Once you’ve found these, right click them and select “Restart.” A little dialogue will appear telling you Windows is trying to stop and start the service. Nothing too crazy. Once you’re done, close the window, open iTunes, and plug in your iPod. See if it showes up. Still no good? Keep reading.
  • Step 3: The last thing I did was I made sure my version of iTunes was up to date. You can do this by opening iTunes, clicking the “Help” menu, and selecting the “Check for Updates” option. If there’s an update, download and install it (it will ask you to restart your computer at the end, so be ready for that). After the restart, re-open iTunes, and try plugging your iPod in again. Still frustrated? Read step 4.
  • Step 4: This is the last thing I had to do before I could connect my iPod: I just reinstalled iTunes. Hit Start, click Control Pannel, and (in Vistas) select Programs and Features. In Windows XP, select Add and Remove Programs.Scroll down a bit untill you see iTunes. When you select it, you will be asked if you want to uninstall it, change its installed files, or repair the installation. If you want, you can repair it first and see if that helps. I just uninstalled it altogether. You then have to redownload iTunes and install it again. After this, plug in your iPod. Your iPod should be recognised as an “iPod that needs to be restored.”

From this point on, I’ll assume your iPod can be connected to iTunes. Do not, for whatever reason, just click the restore button. Trust me, you’ll have to redo everything you just did, because you will wind up with the same error message. Instead, you need to put your iPod into DFU mode. I can’t honestly tell you that I have any idea what that stands for. So, you’ll need a stopwatch, unless you have a fairly good sense of time.

  • Plug in your iPod if you haven’t already. Make sure it shows up in iTunes.
  • Hold down both the menu and the lock buttons for 10 seconds (this is where the stopwatch comes in). The screen will shut off, and the device will disappear from iTunes
  • Let go of the lock button, but keep holding down the home button for another 20-30 seconds (or until the iPod appears in iTunes again). Your iPod’s screen should still be off. If it is on, you’ve done it wrong, and need to start at the first step again (i.e. hold down both the menu and lock buttons…)

Once your iPod is in DFU mode, you can restore/update as you please. Heck, you could probably install 1.1.1 if you really wanted to, although that would be stupid. Another secret: in Windows, if you hold down the shift key while you hit the restore button, you can pick a file to restore from. So, if you downloaded a different firmware than the latest one, or if you have a custom firmware file, you can select that file and install from that. Works like a charm.

I sincerely hope no one else has the same [swears loudly] problem I had.

468 ad
  • Too bad i cant fix that problem for people that NEED a jailbreak because i have the unibody macbook and there is some driver that is blockingnthe DFU signal. :( just thought that would be a good recommendation...
  • Salem
    Are you so sure? I'm fairly sure you can override that signal (which was ALSO implemented in the Windows driver) by holding the buttons down the respective amounts of time.. and MAKING sure not to let go. If the screen flashes, keep holding the buttons in.
  • leadninja5
    easy jailbreak and easy way to unjailbreak it:

    BlackRa1n

    its for mac and windows and works well..

    butt its teathered thats why it will be easy to unjailbreak it.

    works for me and my new itouch it works for
    1.0,2.0,3.0
    8,16, and 32 gigabyte
  • I always tell people to go with BlackRa1n, but a lot of people have been
    complaining that they encounter errors and stuff... I should make a tutorial
    or something.
  • Asek
    Hey dude, here's my problem:
    I Jailbreak my Ipod Touch 2nd Gen, (in the threated version), and than, lol, i was kind of stupid, i tried do restore it. But because it is Jailbroken, he like cant do it. I will try out now what u said, but if u have any other ideas how to fix it, i would be glad!
    thanks!
  • Salem
    Asek,
    This post was made for people with PRECISELY your problem You've come to the right place. Try my steps, and let me know if it works.
  • Umm.... Salem you don't have a second gen so how can you troubleshoot that? and Asek you shouldn't have done that because there are currently NO consumer jailbreaks released at this time so you are kind of out of luck. Next time, research before doing something stupid. (no offense intended)
  • Salem
    Chris,
    You're fairly wrong on both accounts.
    There IS a jailbreak for 2gen iPod Touch.
    http://www.youtube.com/watch?v=dg5FOYgs8Kk
    Secondly, I'm fairly confident that the same steps will work with both devices, seeing as the connection between iPod Touch and computer is minimally different (with only some syncing changes).
  • Salem,
    1. He doesn;t clearly show the volume controls, and the ipod isn't rounded.
    2. When he selects the firmware, note it says "iPod1,1" and not "iPod2,1" as the 2nd gen iPod Touchs use separate firmware.

    Trying still to prove me wrong?
  • http://redsn0w.com/ here is the new jailbreak. They now offer a tethered Jailbreak. But warned, USE AT OWN RISK. If you turn off the iPod, or the battery dies, you will have to "Redsn0w" it again to disable signature check. Sleeping does not apply.

    Christopher
  • Asek
    Thanks Salem,
    i dont really know how, but i "unjailbreaked" my ipod! haha, i put it in DFU mode, and just clicked restore in iTunes, and it restored like an normal iPod! Haha, i thought it wouldnt work, but ther eu go =]
    thanks you verry mutch Salem, u saved my iPod :D
  • AsWe
    Hi, please help me im srewed up.....
    I followed up all the steps as on the link, After i got the white background screen and was restoring the jailbroken ipsw file, i got an error saying cant restore and it gives the error id as (14). then i tried to restore it back to the original ipsw 2.2.1 and tried for several times, but no success. please be kindfull and give me a little help. ur kind help is really appreciated.... thanx in advanced...
  • Haha I'm always happy to help. First of all, have you put your iPod Touch into DFU mode? If you had a white screen, it was not in dfu mode. Try following the steps again; its frustrating at first. Trust me. But like whistling, once you get it, you'll always do it right the next time. Lemme know if this works.
  • Asek
    Chriis,
    trust me, i had Jailbroken my iPod Tocuh 2 G!
    http://www.youtube.com/watch?v=0Uy00QsBO2c&... this is the video that i had used, its still a threated version, but it still works, if u watch the video till the end, u will see he showing his jailbroken ipod touch 2g, with the volume control and stuff...
    anyways, thank you again Salem
    and peace
  • phatty6
    [quote comment=""][...] on fixing iPod touches, reviewing iPod Touch stuffs, or even mentioning the word iPod Touch. The article I did a week ago has had more hits than any other article, and by a huge margin. Apparently, there [...][/quote]
    i had the same prob ... i kinda need help i have a jailbroken ipod touch running 2.2.1 and i needed to reastore from itunes and it did but now all my apps that i downloaded won't work and i want to kno if theres anyway i can get the apps to work without re-jailbreaking it
  • iluglennx7
    i've basically done everything this article has said and i had to stop after i got to DFU mode. i did the steps of DFU and my ipod turned off and exited off of iTunes. then it told me it was plugged into my computer but not my iTunes. i have no clue what to do after this. any suggestions?
  • [quote comment="198"]i've basically done everything this article has said and i had to stop after i got to DFU mode. i did the steps of DFU and my ipod turned off and exited off of iTunes. then it told me it was plugged into my computer but not my iTunes. i have no clue what to do after this. any suggestions?[/quote]
    Well, if your computer is recognizing it as plugged in, but iTunes isn't, try doing this:
    Restart the services the same way I showed in the example,
    Restart your computer, and lastly
    Reinstall iTunes.
    Do it in that order: it seems to be an iTunes problem, and is the same one I had. If worse comes to worst, find another computer, install iTunes, and restore in DFU mode from there.
  • David
    Salem, Thank you so much. I thought I screwed myself with trying to jailbreak my Ipod Touch my cpu froze so I went ahead and restarted thinking it wouldn't be a problem to my luck the jailbreak program I was using no longer recognized my Ipod and I got nothing but a bunch of scrolls and numbers. I went ahead and followed your method 4 of holding down the home and lock buttons for the times allotted and actually to my luck it restored it. I wouldv'e probably went out and bought a new Ipod but thanks to you I can use that money for something else. Again I want to thank you alot the Ipod I have is sentimental so even if I did replace it it wouldn't be the same. I love u man.
  • Salem
    [quote comment="203"]Salem, Thank you so much. I thought I screwed myself with trying to jailbreak my Ipod Touch my cpu froze so I went ahead and restarted thinking it wouldn't be a problem to my luck the jailbreak program I was using no longer recognized my Ipod and I got nothing but a bunch of scrolls and numbers. I went ahead and followed your method 4 of holding down the home and lock buttons for the times allotted and actually to my luck it restored it. I wouldv'e probably went out and bought a new Ipod but thanks to you I can use that money for something else. Again I want to thank you alot the Ipod I have is sentimental so even if I did replace it it wouldn't be the same. I love u man.[/quote]

    Hey, I'm REALLY happy I got it working for you. Let me know if anything doesn't work, and I'll do my best to fix it. I mean, who wants to blow another $300 on a new iPod Touch, right?
  • Zyth
    Christopher

    you my friend either posted before it came out or are just too full of yourself to admit it but there is a fully untethered jailbreak out and its called quickfreedom.
  • I need a 2G Jailbreak, where do I get one
  • Salem
    Here's a quick article on how to jailbreak a 2G iPod Touch.
    http://www.blogsdna.com/2637/24kpwn-ipod-touch-...

    Also, check iPodTouchFans.com. They have really good articles and such.
  • Zyth
    im sorry i think i quoted Salem instead of Christopher, i apologize
  • [quote comment="553"]Christopher

    you my friend either posted before it came out or are just too full of yourself to admit it but there is a fully untethered jailbreak out and its called quickfreedom.[/quote]
    Please look at the datestamp... Feb 10th, 2009 at 10:58 pm obviously there is an untethered version available now.
  • Jeffrey
    Hey I have whent through your hole system for my ipod touch it is a curved with speakers i want to know how i can fix it plz help
  • Jeffrey
    Hi i have an ipod touch that has speakers and is curved and i have whent through your system to try and fix it but myipod is still not recognized and is still broken from the jail break plz help
  • AsWe
    Hey Salem, thnx for the reply, i will just give another try and let you know how the progress is. :)
  • Jake
    I tried that everything up to step two and i got to the service part then when i right clicked it would not let me restart it would not allow me to click the button on nither one
  • It could have frozen up. You can skip this step if you need; try one of the ones further down.
    Or, you could tell me specifically whats wrong with your iPod so I could try to help you further. What firmware is it running, was it jailbroken, etc.
  • The Pantz
    [quote comment=""][...] on fixing iPod touches, reviewing iPod Touch stuffs, or even mentioning the word iPod Touch. The article I did a week ago has had more hits than any other article, and by a huge margin. Apparently, there [...][/quote]
    Hey Salem,

    Looks like you've been a great help to others so far, was hoping you could assist one more. I jailbroke my first gen ipod a while back right before the 2.0 software with the apps came out. I hadn't upgraded it or restored it until now. I simply went to itunes and hit restore first and then tried to update it. I paid for and downloaded the new app software too. Now I can't update it and its stuck in DFU mode. When I try clicking restore it extracts the software and prepares for restore, the bar creeps along 1/5th of the way across at best, and then Unknown Error msg (14) pops up. I tried your 10 seconds hold and home trick and no dice. Do you have any other ideas? I'm using a Powerbook G4 btw.

    Thanks in advance.

    Best.
  • I'm always happy to help. It sounds like you have the same issue I had; Apple got smart and put something like a DFU checker in iTunes. When you say DFU mode, you imply that your iPod's screen is in fact black, and your computer recognizes it, correct? Try to restart it, so that you get the typical "Connect to iTunes" image, and then restart your Powerbook. After its restarted, plug your iPod in, make sure iTunes recognizes it, and then put it into DFU mode. Like I said, make sure you follow the DFU instructions to the tee, or iTunes will force it into normal recovery mode. It happened a dozen or so times when I tried upgrading to 2.0 jailbroken. Now then, try restoring again. If you fail, you need to manually try to install the firmware. Locate a copy of the 2.0 firmware (Google it... theres a billion download links out there), connect your iPod in DFU mode again, and go to the iPod screen in iTunes. Hold down shift and click restore (its shift on PC's... it might be control on apples), and you will see a browser box, asking you to locate the firmware you'd like to use. Navigate to the firmware you just downloaded, select it, and restore from that. Depending on whether it accepts your licensing or not, you may need to downgrade to iTunes 7.7 temporarily, as it was the last version of iTunes that allowed people to restore to the 2.0 firmware, whether or not they owned it. Again, look on Google for the firmware. Its there somewhere.

    If you have any replies, can you post them on chat.technoheads.org, so I can keep track of them a bit better? Thanks :D
  • getmoneyyea
    i have a jailbroken ipod touch 2g this is what happend i erase all contents and settings now when i turn my ipod it just goes to the apple logo then it goes away then it keeps on reappearing over and over again and itunes does not detect my device and my ipod wont charge what should i do i really need help please
  • Did you try the step-by-step list of instructions above? Put your iPod Touch
    in DFU mode and restore it.
  • Great information, I will be linking back to you and going to look around at your other posts.
  • Thanks a ton. I appreciate it.
  • Hey Salem nice blogger duder!! Good luck with the site n stuff. I just got scammed with that facebook link...guess I shudda read your article beforehand LOL!!!

    -George n Peter
  • Thanks a ton. I need all the luck I can get... my hits have been dropping recently. Oh well... My friend got scammed too. You don't want to see his account.
  • Nick
    i jailbroke my ipod the other day with quickfreedom and i have 2nd gen 2.2.1 well it was all perfect til i tried putting music on it. It says i have an error unable to read... what do i do? how do i put music on my ipod?
  • First off, know that quickfreedom is in beta, so you may have issues like this. I found a nice walkthrough for quickfreedom here: http://www.megaleecher.net/Jailbreak_iPod_Touch_2G
    I'd recommend restoring (and if you have issues with that, look at my iPod Touch Issues tutorial. I can send you a link) and retrying. Or, try plugging your jailbroken iPod into another computer; it may be an issue with your usb port. Try it out, and let me know how that goes for you.
  • Or just put it in DFU mode
    it will restore your iphone or ipod to the factory firmware easy. then rejailbreak it.
blog comments powered by Disqus