Fixing Battlefield Heroes Issues

Update

Sorry folks, I haven’t played this game in ages. It totally lost my interest when playing it became practically impossible without spending real-world cash on in-game items, which really doesn’t rub me the right way. If you need help, definitely check out the game’s support page, or its forums. Both places definitely have a good number of answers.

Errors, Glitches, and Bugs

Since I, myself, run into a lot of issues while playing Battlefield Heroes, I thought it would be in my best interest to set up a page dedicated to fixing all of the games’ various error messages. I’ve also played the game on Windows XP, Vistas, and Windows 7, so I feel fairly well equipt to answer most questions. If you have a concern or question regarding an error message, or Battlefield Heroes in general, please post a comment here, and I’ll do my best to get back to you. So, without further ado, here are some of the most common errors, and their fixes.

You were kicked from the server. (1)

This is the most annoying error ever, and it happens quite often. Whenever you have an item that expires, it remains equiped, quite often. So, when you try to join a game, you are seen as a cheater who is trying to use weapons that you don’t own. The problem; unequip any expired weapons, and if you have no weapons equiped, equip some. Simple as that.

On another note, if you were actually cheating, and got caught for it, you will probably be kicked from the game instantly, whether you are currently cheating or not. You have PunkBuster to thank for that. (I personally dispise punkbuster for its inconsistancy and constant glitches, but thats another story for another time).

The client contains invalid data. (6)

This error, while not as common, is a bit trickier, seeing as it can come from a variety of different sources. I’ll start from the easiest solution and work my way up to the hardest.

Easy – Exit the game, log out, log back in, and relaunch the game. You may have had a bad session, a cookie might have become corrupt, or something similar. By logging out and in, you can fix most of these errors.

Not so Easy – Reinstall the game. Go to start, control panel, and click Add or Remove Programs (or in Vistas, Programs and Features). Find Battlefield Heroes, and uninstall it. Restart your computer for good measure. Then, go back to Battlefieldheroes.com, sign in, and re-download the game. If the game is corrupt or damaged, it could be causing issues like this.

Hard – Re-install or update your computers drivers. Usually, errors like this come from errors in videocard drivers, but there are a few other drivers that might cause issues.

Just plain awkward – There have been rumors floating around the messageboards that taking all your characters clothes off and then starting a game might help. I have yet to test this method.

PunkBuster Error (22)

Like I said, PunkBuster must be the most annoying anti-cheat system ever. If you get an error 22, there are a few things that might be causing it. For one, PunkBuster hates Windows 7, which doesn’t help much. For another, PunkBuster hates Internet Explorer 8. My recommendation; If you get this error, uninstall Battlefield Heroes, run your browser as an administrator, and re-download the game. If you’re running Internet Explorer 8, try downgrading to Internet Explorer 7 for now, or just use Firefox.

Unable to Connect (1002,1009)

This is a fairly nondescript issue; it simply means that there isn’t a connection between the Battlefield Heroes server and your computer. Make sure you are still connected to the internet, and that you are using the latest version of your browser. If you get this error, and you are connected to the internet, close the application, go back to the Battlefield Heroes homepage, and click ‘Play Now.’ If there was a blip in the server connection, it should be resolved. If this STILL doesn’t work, check your firewall; it may be blocking connections made by the Battlefield Heroes program.

One last thing to check is the Battlefield Heroes website or their Twitter… the servers might be temporarily down for maintenance or something like that, so its always good to check for things like that.

Stay Posted!
I’ll post more errors as I find them, or as they’re requested! If you have a specific concern, post it as a comment, and I’ll do my best to dig up a solution.

  • http://Nordic-Legends.com Themecreator

    What about errors like

    Error (1002)
    Error (1009)

    Do you know what that means? I’m getting that kind of errors all the time…

  • http://Nordic-Legends.com Themecreator

    Thanks for the information

  • zoomie

    Great site, hope u keep updaing it.

    I didn’t play for weeks because I got the (1) error, then found out that my weapons expired.

    Keep up the good work.

    • http://www.technoheads.org Salem

      I really appreciate you’re comment. I’m glad you like my stuff, and I hope you come back often!

      (1) was giving me issues for a while… Apparently, I still had a weapon equipped that had expired a few days ago. Let me know if you need anything else!

  • ElGingo

    when i 1st downloaded the game it let me do the tutorial i closed it down tried again later and it didnt work. The site didnt load the play now button, would not let me register, log in, or create a character. Any suggestions?? thanks

    • http://www.technoheads.org Salem

      First of all, why would you need to register if you already have an account? And it sounds like you’re having a browser issue. If you’re using IE, try Firefox (And Vice-versa) and see if that works. Also, whats you’re connection speed? DSL, Cable, FIOS?

  • F4L

    You are the best I like it when helpful gamers help other unfortunate gamers and this is the case

    • http://www.technoheads.org Salem

      No problem. I always like to help. Je parle francais, si tu veux.

      [I speak french, if you’d like.]

  • Itchiga

    I still have the F*ck.. bug its 1002 ho FIX IT???

  • Levi

    When I push the playnow button a little black box pops up and it says BFH has stopped working. What should I do? =)

    • http://technoheads.org Salem

      What browser are you using, and what operating system are you using?If
      you're on Windows Vistas/Windows 7, I'd make sure to run your browser as an
      administrator (right click your browser's shortcut and select “Run as
      Administrator”).

    • Justin

      Yes , i got the same!!!!!!!!!!!!!!
      I got that f*cking error all the time , installed it bout 3 hours ago @ my grandma and dad..
      But its there tho!
      And with my father to!!!!

      • http://technoheads.org Salem

        Justin, did you try doing what I recommended Levi do? (Run your browser as
        an administrator)

        • Justin

          Yes i did , and now?

          • http://technoheads.org Salem

            If everything else above doesn't work, try a different browser (if you were
            using IE, try Firefox, etc.). And dont' forget to restart your computer
            between attempts; that should help you.

          • Justin

            I did it on firefox and restarted my computer.
            I downloaded the bfh plugin and i still get same message.
            What now?
            Justin

          • http://technoheads.org Salem

            Have you tried using Internet Explorer?

          • Justin

            Yes i did , it was my standard browser.
            Firefox ánd Internet Explorer aint working.

          • http://technoheads.org Salem

            Do you have skype? I'd like to arrange a screen-sharing with you so I can
            actually watch what happens.
            Additionally, are you running your computer on a 64 bit OS?

  • Justin

    Hey , i got a error on this computer.
    I got bfh downloaded and i starting it.
    then it says (i dont know if u guys are from holland):
    rapport verzenden.
    It means , sending a rapport.
    Then i click on okay , then my battlefieldheroes setup is dissapear.
    Ill start back in , and same thing!
    Can u guys help me?
    My email is under here

    • http://technoheads.org Salem

      Thats strange…. does it have a number anywhere, like in parenthesis (like
      this)? Usually when something sends a report, there is something to signify
      what KIND of report it is sending.

  • Here's my problem : “BFHeroes.exe has stopped working…”
    I tried running the game trough firefox and IE and i still have the same problem…
    I use windows 7 Build 7100…

    • http://technoheads.org Salem

      Try running your browsers as an administrator (Right click the browser icon,
      and select 'Run as administrator'). If that doesn't work, then I'd
      recommend trying to re-install. If you need help with that, let me know. I'm
      always happy to walk you through something.

    • http://technoheads.org Salem

      Looking more at this, i'm beginning to think that the software is just outright crashing. Try finding the executable (.exe file) in your “C:/Program Files/EA Games/” folder, right click it, and select properties. In the compatibility tab, check “Run this program in compatibility mode for [Windows XP SP3]”. You might also want to check “Run this program as an administrator” as well.

      Let me know how that works.

      • sammerchiz

        what if it dosent have your type? i have XP home edition and its not there in the options thingy mi-bobber lol

        • http://technoheads.org Salem

          What do you mean your type? Just select “Windows XP,” regardless of what
          version you have (unless you're running Vistas or 7, which you're not).

          • sammerchiz

            but thats it that thing to click isnt there….. WTF DO I DO!?

          • http://technoheads.org Salem

            Well, what happens when you start the game?

  • minimetom

    i have none of these problems,but when i click play now it just comes up a black and grey screen with the music playing and nothing happens…

    • http://technoheads.org Salem

      Try updating your graphics card driver. If you need help with that, let me
      know!

      • tooby77

        Been playing for some weeks, and today, everything loads slow, black screen and poff out to the error message, u have been disc.. even if i wherent ingame.. If i klick outside the bfh screen the mouse freeze and like 1 min later it start to work again. if i do it again, the same thing happens.. Dont know what it is. have reinstalled the game like 20 times, no luck, reinstalled the OS i where lucky.. But ffs we shouldnt have to reinstall os for this shit.. works gr8 on my other lap..

        • http://technoheads.org Salem

          It sounds like maybe you had some out-dated drivers, or something had been
          corrupted. There's also a very, very good chance that you just had spyware
          or something like that bogging your system down. You didn't have to
          re-install your whole OS for that! haha

          • tooby77

            Hardly not a chance. new os, new drivers directly from acer. worked yesterday.
            reinstal my os haha?? why tell so? U dont know all the problems i have had with this fucking comp. just 2w old. there is no official 4570 driver out, so i got mine from acer directly. all installed yesterday, worked for like 6 h, than today its not working.
            I manage to discover that its my external hdd that fucks it up all of a sudden. And now there is a 1001 error, but there is many that get it. (sry for shitty english)

          • http://technoheads.org Salem

            your english is fine. have you considered contacting Acer about getting a
            replacement HD? and what is the problem, exactly? does your computer slow
            down when you do something specifically, like open a program or try to save
            something?

          • tooby77

            been strugeling for like 25 h about this fail i have, first i update to w7, and my gfx card didnt work prop. ati mobility radeon hd 4570, later found out there is many people having the same problem, no one manage to get the right drivers for tha´t card, only intigrated card works 3200 series. after contacting acer i got this special gfx driver. but i dont wanna reinstall os again, after so many reinstalls. my external seem to “bugg” with my latest comp,( only with bfh latly) never bugg with something else. but it works like a sharm with an almost exact laptop,(5530G) who i have next to my 7535G . I will look today if it works better, coz yesterday bfh had some troubles. I have read many, many forums and tried everything, here are some examples:
            http://windows7forums.com/windows-7-hardware/19

            Here is a screen over my error
            http://i301.photobucket.com/albums/nn78/tooby77
            http://i301.photobucket.com/albums/nn78/tooby77

            But i now run “fabricreinstall” Works good exept a bit slow startup and the bfh strange thing. behave like this. i start from homepage, little screen turns black, mouse freeze for a minute, than i can log in, start game, little pic turn black, mouse freeze, than it tells they look for a server suited for me, takes long, they find a server, it say so for a long time, than it turns black for a long time, mouse freeze, than poff back to “skrivbord” dont know the enlish word.. but i meen the windows screen, where u have all icons when u started up your comp.
            Damn hard to explain it all.
            A friend of mine who are volvo IT boss, cant explain this either.
            Tnx for your answers m8

  • loophole

    whenever i click play now and that screen comes up i get a error report.
    Then i click dont send and it gets out of it

  • loophole

    whenever i click play now and that screen comes up i get a error report.
    Then i click dont send and it gets out of it

    • themecreator

      try to uninstall the game… What does the error says? Lose of special .dll files might cause problemes like that.. does the error say anything about .dll ?

  • jdog

    i just cant get on just says un able to pooo

    • http://technoheads.org Salem

      In that case, I'd recommend a thorough course of laxatives for your
      computer.

  • nee

    when u start up bfh and it come up bfheroes has encountered a problem how do i fix that

  • ian

    Everything goes fine and I click Play now, then the game starts.
    I play the game, kill about two people,
    No lag whatsoever, then “There is a problem with your connection” flashes
    on the screen then it goes back to the character status screen.
    Then if you click play now, it won’t connect.

    It’s just annoying for about five minutes you disconnect and you log in all over again.

  • ian

    Everything goes fine and I click Play now, then the game starts.
    I play the game, kill about two people,
    No lag whatsoever, then “There is a problem with your connection” flashes
    on the screen then it goes back to the character status screen.
    Then if you click play now, it won't connect.

    It's just annoying for about five minutes you disconnect and you log in all over again.

    • http://technoheads.org Salem

      First off, make sure you are in fact connected to the internet. If you are,
      create a firewall exception, or turn off your firewall off when running the
      program. Are you sure its not a punkbuster error?

  • Anonymous

    when ever anyone comes near me (in the game, ie other players) the screen goes hay wire. whats up with that.
    thanks
    p.s. i have a 256 graphics card so thats not the problem

    • http://technoheads.org Salem

      It honestly just might be your graphics card, but not in the way you’d
      think; If it does it consistantly, why don’t you try checking for driver
      updates for your graphics card? Let me know if you need help with this.

  • david

    what do u do if say u have install battle field heroes but that thing that pops up and says select a language does not pop up if u have the anwer plz send the reply to my hot mail it’s

    [email protected]

  • david

    it’s not to change the lauguage it’s that it won’t pop up on the sceen so it won’t let me play that’s y

    • http://technoheads.org Salem

      Well, ok… what DOES happen when you run it? And is this during
      installation? Lastly, have you tried a different browser?

  • queeferboy

    my wont even let me load it

    • http://technoheads.org Salem

      What happens when you try?

  • Pingback: Battlefield Heroes running slow? Here’s why. | Technoheads

  • Anonymous

    After the loading online, just after “checking installation” step… I go back to the forum and BFH shut down.

    • http://technoheads.org Salem

      What do you mean, you went back to the forum and BFH shut down?

      • Anonymous

        yes the install shut down and disappear without a goodbye… And i go back to the BFH page of how install the game. Simply. Ive post a lot everywhere in the net and still searching with all the tips that i have…
        If u have any bug too ask me im full of infos. ;)

        • http://technoheads.org Salem

          Have you tried simply going back to the BF Heroes page and hitting “Play
          now”?

  • Jackbird360

    When i load it up, the BFH screen goes white then a error comes up saying ‘Debug assertion failed!’ then it say version 10285885734875 or something random like that then i press continue and another pops up and so on. Then the errors stop. But then the screen of BFH goes grey and white and somebody random goes like YEEHAAA! and theres a plane sound THEN an annoying song. Please help

    • http://technoheads.org Salem

      Thats actually the sound the game makes when it boots up. Granted, theres an
      animation with it… I recommend making sure you have your latest graphics
      card drivers. Do you need help finding them?

      • Jackbird360

        Naaa
        I was going to buy one for something else aswell so hopefully it will work when i get it
        Thanks for telling me anyway!

        • http://technoheads.org Salem

          Wait, buy one what? a graphics card? I just got an ATI XFX Radeon 5850 HD
          for $320 from newegg, with a lifetime warranty, and it runs every game at
          max settings, without any blips.

          • Jackbird360

            I cant get that Graphics card since its a pci.
            I think i might just build a computer, that might work (hopefuly).

          • http://technoheads.org Salem

            You don’t have a free pci-express slot? And I just built one. Granted, I
            have a shitty motherboard, only 2 gigs of ram, and an 80 gig hard drive, but
            everything else is pretty good.

  • popalongpop

    i have been play bfh for a while this is the first time this has happened and i was hopping u could tell me what to do

    The problem is whe iam logged in and when i press”play now” this thing pops up and says: there is already another updater instance running . The only thing i can press is ok or x.

    • http://technoheads.org Salem

      Ah, ok, thats an easy fix. You need to hit control+shift+escape and click on
      the processes tab. End any processes that have the name “BFH.exe” or have
      “battlefield heroes” as their description. OR, just restart your computer.

  • popalongpop

    thxs man ur awesome were u learn all this

    • http://technoheads.org Salem

      I actually figure it out on my own: I spend a lot of time just playing with
      computers, and work as an IT staff member at my school.

      • spectator

        I have a real problem!
        well, i log to bfh menu next click PLAY NOW, i’m playing for max 5 min, everything is great but then unexpectadly i have beed disconectet to bfh menu and i have a message on red screen “There is a problem with your connection (3)” I was trying fix something with punkbuster and enother things but its doesn’t help me. Can you help me? Please!

        • http://technoheads.org Salem

          Well, first, check all your drivers, especially any network adapters.
          Secondly, if you’re using Vistas/7 (which you probably are, by this point),
          you’re going to want to make sure you run the PunkBuster installer with
          admin privs, if it doens’t ask you for that. Try running your browser with
          admin privs as well. Lastly, are you sure you’re not actually just dropping
          your connection every so often? Restart your router.

  • Anonymous

    dude it always say it encountered a prob and needs to close WTF DO I DO I HERD THIS GAME KICKS FUKIN AS$!!

    • http://technoheads.org Salem

      did you try reinstalling? run your browser as an administrator… what OS
      are you running, and what browser are you using?

  • Anonymous

    when i play no one else can connect on my home network??

    • http://technoheads.org Salem

      Are you on a dial-up network?

  • hundough

    my error says debug assertion failed , module, webbrowser failed to create webbrowser output texture

    • http://technoheads.org Salem

      If you're using IE, use Firefox, and vice-versa. That sounds like an error
      in the browser plugin

  • fabian

    my game and the whole system freezes mins after starting the game. the only solution i have is to restart my pc where does this problem comes from?

    • http://technoheads.org Salem

      Two things: Is your computer overheating? Google “Coretemp” and download the
      program, and run it before you start the game. If you overheat, crashing is
      inevitable. Otherwise, make sure your graphics card driver is up to date:
      Conflicts with other drivers, or outdated driver settings can cause periodic
      crashing.

  • DemonSlayerThe3rd

    Thanks for this, it might be why we keep getting kicked. But I saw a one point it said it kick me because my ping was too high, not sure what it means though.

    • http://technoheads.org Salem

      Oh, that just means you had a poor connection. That either means the server
      you were playing on was too far away, you were downloading something big on
      your network, or something along those lines.

  • cj

    how do you uninstall battlefeild heros

    • http://technoheads.org Salem

      It's under “Add and Remove Programs” on your Control Panel.

    • http://technoheads.org Salem

      Its in “Add and remove programs” on your control panel.

  • Ric R

    Im sorry but I dont know how to change my browser to admin. simple to you , but I need help. Tell me how. Im running windows 7 ,and the punkbuster that I add game and run update and it gives me a message something like MD-5 or something like that. I dont have it in front of me. I tried all lastnight to uninstall and re-load and to no avail. Very frustrated, it looks like A great game. Help

    • http://technoheads.org Salem

      Sorry for the late reply. Right click the shortcut for your browser and click “Run as administrator.” See if that works.

  • rameshmanivannan

    i have deleted some files of battlefieldheroes.And when i start the game,it says an error occured.then,i deleted the game and went to redownload it.after the license agreemaent,it says an registry error occured.plase help me.you can send mails to my addres
    ([email protected])

    • http://technoheads.org Salem

      you need to properly uninstall the game; by deleting the files, you only
      partially uninstalled it; there are still parts of the game left in your
      registry/

  • popalongpop

    sorry mate dont worry u did it already before for me

  • popalongpop

    HI i have been playing battle field heroes for a while and i have used you before because ur the only 1 who does something. well i will get to the point i keep getting this thing which pops up when i clock play now and it says'there is already another updater instance running.' can you please help.
    Thankyou

    • http://technoheads.org Salem

      That means there is already an instance of the program running. The
      easiest way to fix this is to just restart your computer. If that
      doesn't help, write me back.

      Also, sign up for a forum account at forum.technoheads.org and post
      this as a topic in the battlefield heroes section. This way, other
      people with the same issue can find the answer easier.

  • elanf10

    When I press go to bfh homepage it won't go to homepage it loads the start page again and it wont' let me log in and 3rd when i am logged in i press play now and i can't down load it it doesn't show the bar about firefox blocking u from installing it or anything! Plz help

  • popalongpop

    ok i really screwed up and forgot my password how do i get it back or create a new one

  • orgasminator

    my problem says: An error occurred: Failed to write registry value: Installation Dir
    WTF DOES THIS MEANN??????? helpppp.

    • http://technoheads.org Salem

      For some reason the installer could not write values in your registry.
      Restart your browser, but run it as an administrator, and see if that
      helps. Restart your computer first.

  • hi

    wont uninstall

    • http://technoheads.org Salem

      What happens when you try, from your control pannel?

  • Ben

    I was playing this game on my computer, when one day my computer crashed and i had to download everything again! BFH was one of them that i lost during the crash. So i reinstalled it, then the game screen pop's up and says error and closes when i click okay.

    • http://technoheads.org Salem

      Did you properly uninstall it before trying to reinstall it? And what do you
      mean by “Crash?”

  • popalongpop

    hi i no i must be getting annoying but I really hate when i cant play.
    I press PLAY NOW and then the litle green bar down the bottom loads but the thing to start my game load or even come up

    • http://technoheads.org Salem

      its fine. can you send me a screenshot?
      hit “prntscrn” when you want to take a screenshot, open up “paint” or
      something, and hit paste. Save the image, and upload it to something like “
      http://imgur.com/“ and then post the link here.

  • popalongpop

    wht is your bfh gammer tag

    • http://technoheads.org Salem

      my username is “Pulse12,” and my characters are “AbrihamLincoln,”
      “SirGuyFawkes” and “SirJosephStalin”

  • popalongpop

    screen shot of what

    • http://technoheads.org Salem

      The issue? Like, your loading bar after it's loaded.

  • ShivSoilder

    hey wen i tried to get on bfh it works fine until i try to join a game and then it just freezes and then logs me back on to the home screen showing an error (i think it was 5) HELP

    • http://technoheads.org Salem

      haha well, make sure it's five, first. I believe that refers to a punkbuster
      error. Restart your computer and run your browser as an administrator if
      you're on windows 7 or vistas, and make sure it's error 5 if it happens
      again.

      • ShivSoilder

        how do i run as admin coz its on a web

      • ShivSoilder

        how am i supposed to run bfh as admin???

        • http://technoheads.org Salem

          If you use vistas or 7, right click your web browsers icon and select
          “run as administrator.”

          • ShivSoilder

            i have xp

          • http://technoheads.org Salem

            Alright, then you shouldn't have to worry about that. Do you have a
            specific error number or screenshot?

          • ShivSoilder

            it is error 5(and yes i am sure)

          • http://technoheads.org Salem

            You know, I have not been able to find ANYTHING on error 5 in battlefield
            heroes. Can you explain the situation specifically?

          • ShivSoilder

            well when ever i press play now and everything loads up and i choose my hero and i press play now the it loads up then it say error

          • http://technoheads.org Salem

            First off, what error? and second off, start posting your questions in the
            forum (click the red link at the top of the page) and I'll answer them
            there. That way, it's easy for people to see answers to these questions.

          • ShivSoilder

            and anoter error is 15

          • http://technoheads.org Salem

            A fix for error 15 is simply to change your hero a few times. Swap to a
            different hero, then swap back to the one you want. If it doesn't work, try
            again. If it STILL doesn't work, contact me again and I'll tell you how to
            re-install punkbuster.

  • popalongpop

    it is ok now i waited aday then it worked

  • zedux

    When i start it it seems to be ok but when it load a battle and then pops out error mesenge- DONT SEND can you help me ?

    • http://technoheads.org Salem

      Because these comments are getting crowded and confusing, can you post
      this on the forums? Click the red link at the top of the page, make an
      account, and post the question

  • mrspartas07

    it says that i don't have the administrator rights to play what does this means??

    • http://technoheads.org Salem

      It means that your browser doesn't have permission to read and write
      certain files. To fix this, right click your browsers shortcut and
      click “run as administrator.”

  • Bob

    Hi. I play battlefield heroes, and I have an account. I was playing it earlier today and it worked fine. But, when I tried to log in later, it wouldn’t accept my password. I tried getting a verification email and resetting the password, but that only worked the first time. Now, I am blocked out of the account. I know that both the email and password are correct. Any advice?

  • Joe

    Hi. I made an account on battlefield heroes and I was playing a lot yesterday, but later it didn't work. When I went to access my account, it said there was something wrong. I knew it was right though. I sent a verification email and reset the password. After I tried logging back on, though, it still wouldn't take that password. I don't know why it's not letting me into that account. I did a lot on that account so I don't want to get rid of it. Any advice?

    • http://technoheads.org Salem

      by “something was wrong,” do you mean with your email/password? and can you
      post this on the forums? Click the red link at the top of the page and make
      a quick account (it takes like 10 seconds).

  • wolfs2424

    Thanks alot that helped.